Resources
Consumers and entrepreneurs expect insurances to be arranged quickly and easily. No hassle. “A bad digital experience is game over,” warns Jan-Pieter van der Helm of IG&H. “If you have a messy process, you are immediately 6-0 behind as an insurer or intermediary. Customers can go to the competition with one click.” Customer experience is therefore the central theme in digital transformations in the insurance world.
EY joins as implementation partner of the Novulo platform and brings expertise in finance, change management and technology implementations. Novulo provides the technological basis for flexible and future-proof insurance processes. EY also developed a quality framework to ensure a consistently high level of implementations. Together, both parties want to help insurers innovate faster, with more quality, ease of use and freedom of choice.
The platform has simplified their business processes and improved the overall performance of their team. A concrete example is that the time required to process customer orders has been halved, leading to faster delivery times and satisfied customers.
KIWA inspects large buildings and was looking for a digital solution that adapts to their process, not the other way around. Mathijs van Ballegooijen explains how Novulo’s composable platform helps them digitize field inspections and back-office workflows without starting from scratch.
Most insurers struggle with outdated systems and complex IT landscapes. Dick van Leuven, Director Insurance at Novulo, explains how composable software helps insurers innovate quickly without being dependent on a legacy vendor.
Insurers stuck in twenty-year-old systems won’t be able to keep up with their competitors. Stephan de Jong, Director at IG&H, explains why the shift to composable technology is inevitable and how IG&H makes a difference for clients with Novulo.
